Shipping policy

This Shipping Policy informs customers of delivery timelines, shipping fees, processing times and related rules for orders placed at evoriae.shop. Please also read our Return and Refund Policy for post‑delivery procedures.

1. Order Processing Time Once payment is confirmed, orders normally require 1‑3 business days for processing before dispatch. Business days exclude weekends and UK public holidays. Processing delays can occasionally happen during high‑volume sales periods.

2. Delivery Destinations We deliver within the United Kingdom. We may expand delivery regions in future; updates will appear on our website.

3. Shipping Times Standard UK shipping after dispatch typically takes 2‑5 working days. Delivery estimates are not guaranteed; circumstances outside our control such as courier delays may extend lead‑times.

4. Shipping Fees Shipping charges will be clearly displayed during the checkout process before you complete payment. We may offer free‑shipping promotions subject to minimum‑order value conditions as advertised on our site.

5. Dispatch Notification Once your parcel leaves our facility you will receive an email notification including tracking information where available.

6. Delivery Address Responsibility You are responsible for entering accurate and complete delivery address details. We cannot be held accountable for non‑delivery caused by incorrect or incomplete addresses you provide. If parcels are returned to sender because of address error, you may bear reshipping charges.

7. Missing or Lost Parcels If your order appears lost in transit, notify our customer support team. We will work together with the courier to investigate. Claims for lost parcels follow courier investigation timelines. Depending on investigation outcome we may arrange replacement or refund.

8. Damaged on Arrival Inspect your goods upon receiving. If packaging or items arrive damaged, contact us quickly and supply supporting photos so we can resolve according to our Return and Refund Policy.

9. Delivery Failures Should the courier attempt delivery and no‑one is available to receive, the courier will follow their own process such as leaving collection instructions or returning parcel to depot. If goods are sent back to us due to failed delivery, additional shipping cost may apply for resending.

10. Contact Information For any shipping‑related enquiries, please contact us:

Brand Name: Evoriae Website: evoriae.shop Email: hello@evoriae.shop Phone: +44 7279 343684

Business Address: 46 Princes Ct Cardiff CF24 3AW United Kingdom

Support Hours: Monday – Saturday: 9:00 AM – 6:00 PM GMT Sunday: Closed

We aim to respond to customer inquiries within 24‑48 business hours.